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Turku region traffic

Frequently asked questions

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Here you will find a list of our most frequently asked questions. If you would like additional information on a specific topic and cannot find it below, please contact our customer service.

Customer service

Timetables

Who plans the bus timetables and routes?
Why do the buses sometimes fall behind their schedules?
Why do the buses not follow the timetables presented on bus stops?
Why do buses run more frequently on some lines than others?

Travel

What do I need to know when travelling by bus for the first time?
Why did the driver not stop even though I waved my hand to indicate that I wanted to get on the bus?
Are you allowed to eat on the bus?
Are you allowed to bring a pet onto a bus?
Where can I ask for items I have left on the bus?
Are you allowed to bring a bicycle on a bus or water bus?
How has accessibility been taken into account in buses?

Föllärit

What are the Föli bikes?
How do I rent a Föli bike?
How do I end my Föli bike rental?
How should I return the bike if the drop-off station is full?
Who should I contact if there is a problem or if I notice that the bike is broken?
How much does it cost to use a Föli bike and what should I take into consideration related to payment? And how do I pay with a coupon code?
Can I make changes to a Föli bike reservation?
How do I lock and unlock my Föli bike when I would like to make a stop, for example to visit a shop?
How many bikes may I rent at once?
I would like to use the bike for longer than one hour. How can I do that?
Can I ride the bike anywhere I like?
Can I attach a bike trailer or a kid bike seat to the bike or modify it in some other way?
I have registered as a Donkey Republic customer and have previously purchased a right to use the bikes all summer and used Donkey bikes in another country. Can I also ride the bikes in Turku with the same season pass?
I am travelling abroad to a city with Donkey Republic bikes. I have a Föli season ticket that includes a use right to the Föli bikes? Does that mean that I can also ride the Donkey Republic bikes abroad?
What should I do if the bike gets stolen during my rental period?
I fell off the bike and now it is damaged! What should I do?
How can I delete my Donkey Republic account?
On which devices does the Donkey Republic app run?

Travel cards and prices

The ticket price is too high, could you not lower it?
In what area is it possible to travel with Föli tickets and travel cards?
Where to check the balance or validity period on the travel card?
Föli shop did not load anything onto the travel card. What do I do now?
Can I purchase a Föli card for my child? Or my spouse?
Do I get a senior discount since I am retired?
How does the travel card’s validity work?
I have lost my travel card, what do I do now?
Is it possible to change a travel card from a value card to a season card or vice versa?
Why was my travel card confiscated?

Contactless payment

Why do you not have a 2-day price cap, for example, when paying contactless? Will you be introducing new price caps?
Why is my contactless payment card not working on buses?
Why did contactless payment not work on my mobile device?
Can I use a new contactless payment card to pay for my trip? (208)
Can I use the same contactless payment card to pay for several people, such as my child?
Where can I check how long my ticket is valid for?
How will a ticket inspector know I have paid for my journey?
Will the transactions show as pending in my account?
When will my payment for a ticket be taken off my account? For example, what happens when I buy a 7-day ticket?
Can I discontinue a travel period and ‘start from the beginning’?
How can I get a refund for a charge made incorrectly?
What should I do if the card reader is not working and debit cards are not accepted?
Should I present my payment card to the card reader every time I start a new journey?
How can I start reusing a card that has been suspended?
My bank has sent me a new payment card. I have reached the weekly ticket price bracket. Can I now start using my new card? Will the system remember the price bracket that I reached with my old card? The number printed on the card remains the same.
I tried to find a receipt, but I cannot see a single transaction linked to my payment card number. Why is that? I used a mobile wallet.
Why was I charged twice after using several devices to pay? Will I get a refund?
I have added a payment card to my mobile wallet. How do I know what my mobile wallet number is?
Can I use contactless payment on a bus with no Föli travel card reader?
I paid my trip using contatless payment and now I can see a card pre-authorisation in my online bank. What does this mean? 
Voinko käyttää 30 päivän hintakaton rekisteröintiin mobiililaitetta, johon on liitetty maksukortti?

Refunds

What does it require to receive travel card refund?

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