Frequently asked questions
Here you will find a list of our most frequently asked questions. If you would like additional information on a specific topic and cannot find it below, please contact our customer service.
Why did the driver not stop even though I waved my hand to indicate that I wanted to get on the bus?
Travel cards and prices
Why do you not have a 2-day price cap, for example, when paying contactless? Will you be introducing new price caps?
When will my payment for a ticket be taken off my account? For example, what happens when I buy a 7-day ticket?
My bank has sent me a new payment card. I have reached the weekly ticket price bracket. Can I now start using my new card? Will the system remember the price bracket that I reached with my old card? The number printed on the card remains the same.
I tried to find a receipt, but I cannot see a single transaction linked to my payment card number. Why is that? I used a mobile wallet.