Why was I charged twice after using several devices to pay? Will I get a refund?

Mobile wallet apps and the devices linked to them all create device-specific virtual account numbers. Therefore, you should use the same payment card or mobile device for each journey to ensure that the price is correct. If you have both a phone and a smartwatch, e.g. Apple Pay and an Apple Watch, you must use the same device for every payment, because these devices will not be linked. Unfortunately, no refunds are available for the trips. Please also see: ‘I have added a payment card to my mobile wallet. How do I know what my mobile wallet number is?’