How has accessibility been taken into account in buses?

Föli traffic strives to take into account the needs of as many people as possible. For this reason, almost all Föli buses are low-floor city buses. There are no steps between the front entrance and the entrance in the middle of the bus, which makes it easier for passengers to board the bus and move around inside. The exceptions to this are the regional lines 413, 612, 614, 615, 702, 901, 902 and 903 of the Southwest Finland Centre for Economic Development, Transport and the Environment, which are operated using high-floor buses. They have no space for pushchairs or wheelchairs.

Some lines operate using minibuses. Lines K2, K5, K6, L8, L9, N1, N6, N7, N13, V2 and V3 operate using low-floor minibuses. Lines L10, L11, L13, N6, N8, N9, N10, N11 and N12 are mainly operated using high-floor minibuses with no space for pushchairs or wheelchairs. However, demand responsive bus traffic utilises low-floor minibuses, with the exception of line N11 and line N6 on school days. There are no steps between the front entrance and the entrance in the middle of the bus, which makes it easier for passengers to board the bus and move around inside.

There are service lines operating in Turku that are particularly suitable for the elderly and people with reduced mobility and available to everyone. Unlike other forms of public transport, the buses on these service lines can also stop outside actual bus stop areas.

When boarding a bus, a visually impaired person may ask the driver for assistance with using the travel card reader. The driver will also tell the passenger the amount of money remaining on the card. If a visually impaired person has a disability travel card that entitles them to be escorted by another person, the escort may travel with them free of charge.

Persons seated in wheelchairs and their escorts may travel free of charge. The escort of a person who has a disability travel card entitling them to an escort may also travel free of charge.

Passengers who use a walker may board a bus using the entrance in the middle of the bus, but they must go to the front of the bus to use the travel card reader or purchase a single ticket. If necessary, they may request assistance from other passengers or the driver.

Customers who use a walker may travel on Föli buses and water buses free of charge Monday to Friday 9 am–12:59 pm. However, the buses cannot be guaranteed to have enough space even during the day. The rate charged is defined based on the actual time of stepping onto the bus; not based on the scheduled departure of the bus or the estimated bus stop timetables. Therefore, if a bus is late and arrives at a stop after the free travel period, the normal rate must be paid.

Those who are transporting a child in a pushchair or pram can use buses free of charge. Room for pushchairs, prams and wheelchairs is available near the middle door. However, do not block access from other passengers.

The child does not need to be in the pushchair when boarding the bus or during travel. They can also sit on a bus bench or be in a baby sling, for example. If this is the case, please ensure that the child remains seated on a bench safely. The adult must take care of the child and the pushchair for the duration of the journey.

The wheels of the pushchair must be locked, and if the child sits in the pushchair, the adult must stay next to the pushchair and make sure it stays in place. Please exit the bus together with the child or let the child exit first. The driver will not necessarily notice a child left alone in the bus via the mirrors.