Feedback
How to submit feedback to Föli
You can submit feedback to Föli via the City of Turku feedback service. (Opens in a new tab) We aim to process feedback no later than 14 days after it is received.
To help us handle feedback as smoothly as possible, we ask that you include as much detail as possible in your message:
- which line the feedback concerns
- the area and time in question
- any other relevant background information to support clarification of the situation
Not all feedback is published automatically, so that important fault reports and their responses can be easily found among the published feedback on the front page. Feedback is responded to only if the person submitting it has selected the option “Request for contact”.
Inappropriate feedback is neither responded to nor published. Feedback can also be submitted anonymously to Föli, but please note that anonymous feedback is generally not responded to separately and is not published. All feedback is nevertheless taken into account and forwarded to an expert or the operator for processing.
Frequently Asked Questions
Is something on your mind? We have compiled answers to the most frequently asked questions about Föli on our FAQ page, covering topics such as tickets, problem situations and the route planner.
The terms and conditions of travel
Föli’s travel conditions define the terms and conditions applicable to public transport journeys and services organised by Föli. Please familiarise yourself with the travel conditions before travelling.
How are your journeys on the trunk line network going?
Föli’s route network was renewed in July 2025. As part of the renewal, the entire internal route network within Turku was updated, including both routes and line numbers.
How have your journeys gone on the trunk line network? You can now easily leave development suggestions related to the trunk line network through our development channel.
