Get to know our online loading service

27.03.2020 13:53

Get to know our online loading service

Föli’s online loading service is a simple and quick way to load your travel card when it is about to expire or when it is running low on value. Season tickets can, depending on the type of card, be loaded with 30-, 90- or 180-day periods. If you wish to change the type of a card (e.g. from a 30-day card to a 90-day card), you can do that at Föli’s service points. Value cards can be loaded with 5 to 190 euros at a time.

Travel cards can be reloaded even if there is still value or time remaining on the card. The new period for a season ticket starts from the first use following the current period, so no days are lost from the current period.

It is easy to register for our online loading service. Registering is useful and practical because it allows you to save the numbers of the travel cards that are uploaded to your profile, and you get receipts for any purchases in your e-mail. Registered users can also see the expiry date of their season ticket, as well as the remaining value on their value card, as long as the number of the travel card has been saved. To save the number of a travel card in your profile, and to remove numbers of previously saved cards, go to the Profile tab. If you prefer, you can also use the online loading service as a guest. For guest users, the number of the travel card cannot be saved in their profile, and they will not receive e-mail receipts. You do always have the option of printing the receipt or saving it on your computer.

How do I use the online loading service to load my travel card? 


1. Go to the web address and log in to access the online loading service. After logging in, you will get access to the 'load your card' page.

2. Add the cards that you wish to load to your shopping basket on the 'load your card’ page. To do this, please enter the number of the travel card in the field above the shopping basket. If you have saved the numbers of the cards in your profile on the Profiles page, you can simply choose which card to load from a list.

3. After adding a card to the shopping basket, for season tickets, you will automatically be shown the period that the card can be loaded with. When loading value cards, you can choose in the shopping basket how much value you want to load the card with. The default amount is 20 euros.

4. After adding all the loading services that you need to the shopping basket, click on the Payment button and choose your preferred payment method. Follow the instructions provided by the payment service provider. After paying, please wait until your browser returns you to the online loading service website. This will take a few seconds.

5. Take your travel card and get on a bus.

If you need any help with the online loading service, please feel free to contact our customer service via chat, phone or e-mail.