Customer service

Monitori Market Square

Aurakatu 8, 20100 Turku
Opening hours: Mon - Fri 9 am–6 pm, Sat 10 am–3 pm
Föli's telephone service and chat service are available on weekdays from 9 am to 6 pm and Saturdays from 10 am to 3 pm, tel. (02) 262 4811
fax (02) 262 4887

All regional public transport cards are available for sale:

Value and season tickets for adults, young people, and children.
Value and season tickets for students.
Value and season tickets for seniors.
Value and season tickets for disabled travellers and travellers entitled to be accompanied by a carer
Tupla cards for adults, young people, and students.
Continuous tickets
Tourist cards
Complimentary passes

All the above mentioned cards and tickets, with the exception of complimentary passes, can be purchased and loaded at municipal service points.

Monitori Citizen Services, Skanssi shopping centre, Skanssinkatu 10, Turku
Fiskari in Kaarina, Lautakunnankatu 1, Kaarina, tel. (02) 588 4010, (02) 588 4015
Piikkiö Citizen Services Point, Piikkiö Library, Hadvalantie 9, Kaarina, tel. (02) 588 4020, (02) 588 4019
Raisio Main Library Citizen Services Point, Eeronkuja 2, Raisio, tel. (02) 434 3443
Naantali Citizen Services Point, Käsityöläiskatu 2, Naantali, tel. (02) 4345 211
Lieto Citizen Services Point, Kirkkotie 13, Lieto, tel. (02) 4873 300
Rusko main library, Vanhatie 4, Rusko, tel. (02) 4393 665

Turku, Kaarina, Raisio, Naantali, Lieto, and Rusko service points
Department stores
- Stockmann, Yliopistonkatu 22
- Prisma, Itäharju, Kalevantie 41
- Prisma, Länsikeskus, Viilarinkatu 3
- Prisma, Mylly, Myllynkatu 2, Raisio
- Prisma, Tampereentie, Vanha Tampereentie 108
- Prisma, Piispanristi, Kairiskulmantie 3, Kaarina
Turku Main Library, Linnankatu 2
Matkahuolto, Läntinen Pitkäkatu 7-9, Turku
On buses with cash only. 180 day season tickets cannot be loaded on buses.
Online: value, season and Tupla cards can be loaded at nettilataus.turku.fi. Payment is through your online banking facility.
R-kioski shops
- Turku
  - Martti Stålarminkatu 2
  - Nummi, Hämeentie 20
  - City centre, Puutarhakatu 34
  - City centre, Eerikinkatu 4
  - City centre, Eerikinkatu 12
  - City centre, Eerikinkatu 15
  - City centre, Eerikinkatu 20
  - Runosmäki, Munterinkatu 15
  - Caribia, Kongressikuja 1
  - Koivula, Kataraistentie 7
  - Ispoinen, Ispoisten Puistotie 1
  - Varissuo, Littoistentie 81
  - Humalisto, Humalistonkatu 5
  - Asema, Ratapihankatu 37
  - City centre, Yliopistonkatu 39-41
- Raisio
  - Raisiontori 5
  - Karrinkatu 10
- Naantali
  - Ratakatu 1
- Kaarina
  - Puntarikatu 1
  - Piikkiö Puostantie 2
- Lieto
  - Hyvättyläntie 2

You can use the ticket machines to load credit onto your travel card and buy single and travel tickets with debit and credit cards.

Special passes can only be loaded at service points. Complimentary passes can only be loaded at the public transport service office in Turku.