Lost property and lost cards

Lost property and lost cards

Travel cards

If you lose your travel card, please contact the Public Transport Service Office, tel. 02 262 4811, Aurakatu 5, Turku. Public Transport Service Office's opening hours: Monday to Friday 8 am - 6 pm, Saturdays 9 am - 2 pm. Föli's telephone service is available on weekdays from 8 am to 3 pm and Saturdays from 9 am to 2 pm.

Transfer season products or value balances to a new card

A season product or value balance loaded onto a lost card can be transferred to a new card at the Public Transport Service Office (Aurakatu 5). The remaining period of the season product will be loaded onto a new card starting from the day you inform the Service Office that your card has been lost. A processing fee of 7 euros will be charged for the transfer, in addition to a card fee of 5 euros for the new travel card. Remember to bring proof of ID with you when you go to the Service Office.

Other items

You can ask for information about belongings left on the local traffic buses at the Suomen löytötavarapalvelu.

  • Address: Viilarinkatu 5 (Länsi1), 20320 Turku.
  • Tel. 0600 03391 (€ 1.98 + local call charge)
  • Opening hours: Monday-Friday 9 am-17 pm, Saturdays 10 am–14 pm