Frequently asked questions

Frequently asked questions


Who plans the bus timetables and routes?

Bus routes and timetables are planned by the Public Transport Service Office. The operator for regional public transport will be selected through a tender procedure.

Why do some bus lines operate at more frequent intervals than others?

Bus-line frequency depends on the numbers of passengers on each line. In scarcely-populated neighbourhoods passengers are more scarce than in densely populated suburban areas. On weekdays, a 10-minute interval between bus runs requires that additional runs, known as replacement runs, be added in the mornings and afternoons in order to ascertain there is sufficient room for all passengers onboard the bus.

Why don't buses always stay on schedule?

An effort is made to draw up the bus schedules in a way that allows the buses to proceed on their routes as smoothly as possible. At the same time, an effort is made to allow the driver to operate the bus calmly and in a risk-free manner. Long parking times, especially at the Market Square, should also be avoided. It does happen at times, however, that an accident has occurred en route, or there is road construction that causes an exceptional traffic jam, making the bus run behind schedule. Particularly slippery road conditions may also cause buses to run behind schedule. Usually, the delays are no longer than a few minutes, though, and at the next final stop, if not sooner, the bus has caught up and is again operating on schedule. The timetables are not, however, drawn based on these types of exceptional circumstances, as that would only slow down the traffic on regular days when it is running smoothly. What's more important than keeping on schedule, after all, is the safe transport of passengers to their respective destinations.

Why don’t buses run according to the timetables displayed at bus stops?

The printed timetable at the bus stop tells the estimated departure time of the bus. In reality, the bus might arrive at the bus stop somewhat earlier or later. Therefore it is important for the passengers to arrive early at the bus stop. Departure times from the final stop and the Market Square are always valid, and the bus is not allowed to depart from these stops earlier. Some long-distance lines (for example line 99) have timing points where buses can wait until they depart according to the scheduled timetable.


What is contactless payment?

Questions and answers about contactless payment can be found on our Contactless payment site.

Must the child remain in the carriage/buggy for the duration of the bus trip?

No such regulation exists. The adult, for his or her part, must take care of the child and the carriage/buggy for the duration of the trip. The wheels of the carriage must be locked, and if the child is in the carriage, the adult must stay next to the carriage in order to ascertain it stays securely in place.

Why did the driver not stop, even though I gave him a hand signal to do so?

The reason may be that the driver has been too busy keeping an eye on traffic to notice the customer's "wave of the hand". The best way to make sure the bus stops is to lift your hand up well in advance to signal the driver to stop – it's also best not to let your hand drop until the blinker has lit up to signal the bus is stopping. In the dusky morning and evening hours it's also a good idea to put further emphasis on the hand signal by holding up your light-reflecting bus-pass case.


Can I pay with a bank card on the bus?

As of 27 January 2021, trips can be paid for in buses with debit or credit cards.

In what area is it possible to travel with Föli tickets and travel cards?

The Föli operation area includes Turku, Kaarina, Raisio, Naantali, Lieto and Rusko. The area is outlined by the municipal boundaries. Föli tickets can also be used in many of those lines that run beyond the area (for example 700-709, 801), but they are valid only in the area of the aforementioned six municipalities. If the journey, for example, continues to Parainen on line 801, it is not possible to pay for a part of the journey with the Föli ticket. The passenger must buy a separate ticket to Parainen from the driver. Information on prices and routes outside the Föli area is available in Matkahuolto and TLO websites, for example.

Is eating allowed on buses?

Eating and drinking are not allowed inside the bus. Takeaway cups with lids aren't allowed either.

Is it possible to change a travel card from a value card to a season card or vice versa?

It is possible to change the type of a card free of charge in Föli service points. It is recommended to use all or most of the balance on the old card before the change is made. When changing the card type, the possible balance (value/days) left on the card is lost and won’t be refunded.

Online loading did not load anything onto the travel card. What do I do now?

When loading a travel card in the online loading service, it is important to wait that the browser returns to the service provider’s webpage after the payment transaction. If the money is deducted from the account but not loaded onto the card, you should visit the Föli service office (Aurakatu 5, Turku), or contact the office by telephone or feedback service. It will be easier and quicker to clarify the situation if you give us your travel card number and the reference number of the payment.

The single ticket fare of € 3 for an adult is too high – could the fare be lowered?

If the single ticket fare seems too costly, it behooves even occasional passengers to obtain a value card for travel within the City of Turku. When using the value card, the trip costs less; for example, adult fare is € 2,20 (night fare is extra). Passengers using the value card, as well as passengers paying the single ticket fare, can make a transfer to another bus line within two hours from the purchase of the ticket for no extra charge.

Where to check the balance on the travel card?

The balance on the value card and the validity period of a season ticket can be checked in the online loading service by registering to become a user. Balance is also visible in the reader device when the card is read. It is also possible to check the balance in the Föli loading and service points.

Can I transport my dog or cat in a bus?

Dogs and cats are allowed in a bus at the driver’s discretion, considering the passengers who already are in the bus. No fee is collected for dogs or cats.