Föli introduces contactless payment as a payment option in January, allowing passengers to pay for their trip with a debit or credit card.
All previously used payment methods, such as cash, travel cards and mobile tickets, will continue to be accepted on all Föli lines.
Föli is the first operator in Finland to introduce contactless payment in regional traffic. Föli will also become one of the internationally rare pioneers of using EMV contactless payment technology.
The option to use contactless payment makes travelling and using public transport in Turku and its neighbouring municipalities even easier than before. The aim is to lower the threshold for travelling by bus.
How to use contactless payment on buses:
1. Scan your contactless debit or credit card or mobile device with the scanner of the bus. The scanner will beep and display the text “contactless payment confirmed”. You can now be seated, no ticket will be printed.
2. The system will automatically calculate the lowest fare for you based on your previous trips.
3. The fare will be charged from your bank account at the end of the day. The charged fare can be either the price of a single ticket, a one-day travel ticket or a seven-day travel ticket.
The normal price of single tickets with a two-hour right to transfer, EUR 3, will apply when purchased with contactless payment. However, the final price of the ticket is determined according to previous purchases and trips, providing you with the lowest fare possible. For example, if you purchase three single tickets in one day (normal price 3 x EUR 3 = EUR 9=), the ticket purchased with contactless payment becomes a one-day ticket (EUR 8).
- Single ticket (two-hour right to transfer) EUR 3
- Single ticket (11 pm–4 am, two-hour right to transfer) EUR 4
- One-day ticket EUR 8
- Seven-day ticket EUR 26
A children's ticket cannot be purchased separately for a reduced price by contactless payment.
The system will calculate the lowest possible fare: if you travel by bus more than once during the two-hour transfer period of a single ticket, the price of a single ticket will be charged from your bank account at the end of the day.
A one-day ticket provides you with an unlimited number of trips in one day, whereas a seven-day ticket provides you with an unlimited number of trips in one week. Tickets are valid until 4 am.
You will never be asked to enter your PIN code when using contactless payment. The scanner will not print out a ticket. All trips and charged fees can be checked in the contactless payment section of the Föli online service. Receipts can also be printed out in the online service.
Tickets can be purchased with the contactless Visa, Mastercard and Eurocard payment cards issued by any bank and with mobile wallets such as Apple Pay, Google Pay or Pivo. Not all credit cards are accepted, including Diners Club and American Express. Remember to use the same payment card or mobile device on each trip to ensure that the system calculates the price accurately.
A single contactless payment card or mobile device can only be used to pay for the fares of a single person. This means that, for now, contactless payment cannot be used to pay for the fare of your child, for example.
Contactless payment is a very useful feature for tourists visiting the Turku region and other people who travel by bus infrequently. In addition to regular bus lines, contactless payment will become available on the water buses operating from the banks of the Aura River to Ruissalo.
Contactless payment does not currently support discounted prices for groups such as students or senior citizens. Support for discount tickets is under development, however.
In addition to contactless payment, mobile tickets, travel cards and cash are accepted.
Contactless payment cannot be used to purchase tickets valid for more than 7 days, so they cannot be used as season tickets.
However, discount tickets and 30-day tickets will be added to the system later on, which will make travel cards unnecessary.
Why do you not have a 2-day price cap, for example, when paying contactless? Will you be introducing new price caps?
There are currently three price caps (single ticket, 1-day ticket and 7-day ticket). However, we cannot have an unlimited number of caps because the system must remain clear to our passengers. Therefore, we aim to have price caps that benefit as many passengers as possible. We will be introducing a 30-day price cap sometime in the future, but cannot yet say when exactly this will take place.
Why is my contactless payment card not working on buses?
This could be caused by a number of reasons, such as:
- Your card does not have a contactless payment option.
- For some reason, your card could not be read. Hold your card against the reader again.
- Your payment card has expired.
- Your payment card has insufficient funds.
Can I use the same contactless payment card to pay for several people, such as my child?
No, unfortunately not. A contactless payment card can only be used to pay for one person’s journey at a time.
Can I use contactless payment to top up my travel card on a bus?
No, unfortunately not. In fact, the option of topping up travel cards on buses will end in early 2021.
Where can I check how long my ticket is valid for?
The reader devices on the buses display the validity period of tickets. A driver will not be able to see how long your ticket is valid for. Online top ups only show the journeys taken and the payments charged.
How will a ticket inspector know I have paid for my journey?
Show your payment card to the inspector, who will check whether it has a valid ticket based on its last four digits.
Will the transactions show as pending in my account?
Not necessarily. Payments made during the day will be charged the following night.
When will my payment for a ticket be taken off my account? For example, what happens when I buy a 7-day ticket?
Any payments made during the day are processed around midnight. A one-day ticket’s travel period ends at 4 am. When using contactless payment, a single ticket costs 3 euros, which is its normal price, and includes a 2-hour right of transfer. However, the final price is determined by the number of purchases and journeys, and that way passengers always get the cheapest tickets possible. For example, if a passenger buys a third single ticket within the same day (normal price 3 x €3 = €9), the ticket turns into a one-day ticket (€8). Similarly, if the passenger only uses two of the tickets during the first day, they will be charged €6 the following night (two 3-euro single tickets).
Ticket payments are charged to a passenger’s account according to how much they have travelled. After four days of travel (four 8-euro day tickets = €32), the price of a 7-day ticket (€26) will have been exceeded. At this point, the ticket turns into a 7-day ticket and any subsequent journeys made until the seven days are up are free.
If a travel card has insufficient funds, the card may no longer be used to pay for tickets.
Can I discontinue a travel period and ‘start from the beginning’?
No, unfortunately not.
How can I get a refund for a charge made incorrectly?
You need to contact Föli’s customer services at Monitori at the Market Square. You must also fill in a refund application.
No refund will be made if a payment for a journey is accidentally taken from a debit card even though the passenger intended to pay with their travel card. Travel cards must not be presented to the card readers through a wallet/phone case.
What should I do if the card reader is not working and debit cards are not accepted?
Debit cards cannot be used with the payment devices the same way as travel cards. Instead, use cash or the Föli application to pay for your ticket.
Should I present my payment card to the card reader every time I start a new journey?
Yes, you should.
How can I start reusing a card that has been suspended?
A card is suspended if the account has insufficient funds.
However, the contactless payment system will automatically try to add the card back into the system: for two weeks, it will inquire every two days whether funds have been added to the account. If the funds remain insufficient, the inquiries will cease and the card will remain suspended.
I have added a payment card to my mobile wallet. How do I know what my mobile wallet number is?
When you add a payment card to a mobile wallet, the device creates a virtual number for the card, which most mobile wallets refer to as a virtual account number (DPAN). In other words, the mobile device’s card number is different from the number printed on your payment card. In most apps, you can find your virtual account number under Settings -> contactless payment card information. Read through your mobile wallet’s instructions to find your virtual account number. Only the last four digits of the virtual account number will be visible.
I used my mobile wallet app to pay for a trip on bus route No 1 and 30 minutes later changed to bus No 55. I have linked the same payment card to my smartwatch, which I used to stamp myself in on the second bus. Why was I charged another €3 single ticket for the second ride? Can I get a refund for the second ticket?
Mobile wallet apps and the devices linked to them all create device-specific virtual account numbers. Therefore, you should use the same payment card or mobile device for each journey to ensure that the price is correct. If you have both a phone and a smartwatch, e.g. Apple Pay and an Apple Watch, you must use the same device for every payment, because these devices will not be linked. Unfortunately, no refunds are available for the trips. Please also see: ‘I have added a payment card to my mobile wallet. How do I know what my mobile wallet number is?’
I tried to find a receipt, but I cannot see a single transaction linked to my payment card number. Why is that? I used a mobile wallet.
When using a mobile wallet, you will need your virtual account number (DPAN). In other words, the mobile device’s card number is different from the number printed on your payment card. In most apps, you can find your virtual account number under Settings -> contactless payment card information. Read through your mobile wallet’s instructions to find your virtual account number. Only the last four digits of the virtual account number will be visible. Additionally, you will need to know the travel date and the bus route you took to find the receipt.
My bank has sent me a new payment card. I have reached the weekly ticket price bracket. Can I now start using my new card? Will the system remember the price bracket that I reached with my old card? The number printed on the card remains the same.
Unfortunately, any price bracket you have reached cannot be transferred on to a new card. Instead, the price calculations are reset when you introduce a new card.