Are you unable to use your season ticket due to the coronavirus?

25.03.2020 15:20

Are you unable to use your season ticket due to the coronavirus?

A Föli season ticket’s validity period can now be converted into value card balance.

Many people are being forced to work remotely or stay home due to the spread of the coronavirus. Contrary to normal practices, as of 16 March 2020, Föli is offering its customers the possibility of converting the validity period of a season ticket into value card balance, if you have at least 14 days left on your season ticket.

The balance granted is calculated based on the type of card and price group (season price / season length * remaining days).

  • Example: An adult 30-day season ticket costs EUR 55, meaning EUR 1.83 / day. You have 20 days left on your season ticket. The value card balance awarded is therefore (20 x 1.83 =) EUR 36.7.

 

You can check the prices of value card journeys on the Föli price list: foli.fi/en/tickets-and-prices/ticket-prices. A normal-priced value card journey costs EUR 2.20 (ticket valid for 2 hours). The value card balance remains on the travel card as long as it remains unused and will never expire.

Season tickets are only converted into value cards upon request. Value card balance cannot be granted retroactively. A value card can be converted back into a season ticket later but the value cannot be refunded in money. The remaining balance can be converted into a season ticket validity period.

Card type and season ticket conversions into value card balance can be carried out on the following channels:

  • by phone +358 (0)2 262 4811 (Mon–Fri 8:00–15:00 and Sat 9:00–14:00)
  • via the chat at foli.fi (Mon–Fri 8:00–18:00)
  • via e-mail at joukkoliikenne@turku.fi
  • at the Föli service office, Aurakatu 5 (Mon–Fri 8:00–18:00 and Sat 9:00–14:00). If possible, please use the online channels.

 

A season of a mobile season ticket can be paused by getting in touch with PayiQ's customer service via the Föli app using the Give Feedback -option.

Please have your travel card number to hand to speed up the service.

The conversion practice will remain in effect until further notice.

Recommend

News

29.05.2020 12:07
Cash payment on buses will become possible as of 1 June 2020.
29.05.2020 09:43
It is estimated that contactless payment will be introduced in Föli traffic this autumn.